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Mar 28 2011 Are You Defining or Labeling?

It’s easy to label population groups such as “liberals” or “evangelicals” or “affluent.” But to assume members of those groups are all the same is a huge mistake, as is failing to know exactly how those groups are defined.

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  • Analysis , Catholics , Charity , Definitions , Donors , Evangelicals , Non-profit , Reporting

Mar 03 2011 Where Does the Buck Stop Again?

You all agreed the questionnaire length was 12 minutes. The field says it’s 18, and costs just went way up. Who’s responsible?

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  • Field , Fieldwork , Questionnaires , Vendors

Feb 21 2011 Can We Stop Arguing over What’s the Best Methodology?

Stop looking for the best methodology and start looking for the right one for your specific information need.

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  • Focus groups , Methodology , Online research , Panels , Phone research

Dec 23 2010 It’s the Little Things That Mean a Lot

Even something as simple as holiday greetings says a lot about your brand.

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  • Brand , Branding , Customer service , Marketing , Sales

Nov 01 2010 Transforming Vendors into Partners

Just as vendors have a responsibility to clients, clients also have a responsibility to vendors.

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  • Clients , Field , Fieldwork , Vendors

Oct 15 2010 We want to give you personal service, (INSERT NAME)!

Be very, very careful when attempting to marketing messages – it can go wrong in a hurry.

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  • Marketing , Sales

Sep 19 2010 Brother, Can You Spare a (Nickel &) Dime?

I really don’t like to get nickel-and-dimed from research vendors. I know you’re in the business to make money, just like I am. But can’t you do it in a way that doesn’t make me feel like a giant ATM instead of your valued client?

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  • Focus groups , Vendors

Sep 07 2010 Garbage In, Garbage Out

Sloppy reporting by USA Today show just how little some people care about whether research is actually accurate or meaningful.

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  • Bad research , Data quality , Media , Quality

Aug 01 2010 More Show and Less Tell, Please?

Let’s stop pretending there’s one “right” methodology that covers every situation.

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  • Focus groups , Methodology , Online research , Phone research , Sales

Jul 12 2010 When It Comes to Quality, We Are the French

We complain about research quality…but are we doing anything about it?

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  • Data quality , Fraud , Panels , Quality , Vendors
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